Drive Digital
Get Started →
0800 468 0 570 [email protected]

Terms & Conditions.

These Terms and Conditions (“Terms”) govern the supply of services by Drive Digital (“we”, “us”, “our”) to any client (“you”, “your”).

By instructing us to provide services, accepting a quotation, paying an invoice or otherwise engaging our services, you agree to these Terms.

1. Company Details

Drive Digital

The Motorist
New Lennerton Lane
Sherburn in Elmet
Leeds
LS25 6JE

Telephone: 0800 468 0 570

Email: [email protected]

Website: https://www.drive-digital.co.uk

2. Our Services

We provide digital services including, but not limited to:

  • Website Design
  • Website Development
  • WordPress Development
  • E-commerce Development
  • Website Hosting
  • Website Maintenance
  • Search Engine Optimisation (SEO)
  • Digital Marketing
  • Branding
  • Graphic Design
  • Consultancy
  • Website Audits
  • Bespoke Software Development

Services are supplied in accordance with the quotation or proposal provided.

3. Quotations

Unless otherwise stated:

  • Quotations remain valid for 30 days.
  • A quotation does not constitute a legally binding agreement until accepted.
  • Prices exclude VAT unless otherwise stated.
  • Additional work requested outside the agreed scope may incur further charges.

4. Client Responsibilities

You agree to:

  • Provide accurate information.
  • Supply required content promptly.
  • Review work within reasonable timescales.
  • Obtain any licences required for supplied images, logos or content.
  • Ensure information supplied to us does not infringe third-party rights.

Delays in providing required information may affect project timelines.

5. Project Timescales

Estimated completion dates are provided in good faith.

Whilst we aim to meet agreed timescales, delays caused by:

  • client feedback
  • third parties
  • hosting providers
  • software vendors
  • force majeure

may extend delivery dates.

Time shall not be of the essence unless expressly agreed in writing.

6. Changes to Scope

Any work requested outside the agreed quotation may be treated as additional work.

Additional work may be charged at our standard hourly rate or quoted separately.

7. Payment Terms

Unless otherwise agreed:

  • Invoices are payable within 14 days.
  • Work may require a deposit before commencement.
  • Ongoing services may be billed monthly or annually.
  • We reserve the right to suspend work where invoices remain unpaid.

Late payments may incur statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

8. Ownership of Work

Ownership of completed work transfers to the client only after all invoices relating to that work have been paid in full.

Until payment has been received, all intellectual property remains the property of Drive Digital.

9. Intellectual Property

Unless otherwise agreed:

You retain ownership of:

  • your logo
  • your trademarks
  • your supplied content
  • your photographs
  • your documents

We retain ownership of:

  • source code libraries
  • reusable development frameworks
  • internal tools
  • methodologies
  • templates
  • proprietary software

Where third-party software is used (including WordPress themes or plugins), ownership remains with the respective copyright holder.

10. Website Content

You are responsible for ensuring all content supplied to us:

  • is lawful
  • is accurate
  • does not infringe copyright
  • complies with applicable legislation

We reserve the right to refuse content we consider unlawful or inappropriate.

11. Third-Party Software

Many websites rely on third-party software including:

  • WordPress
  • plugins
  • APIs
  • hosting providers
  • payment gateways

We are not responsible for changes, outages or discontinued services provided by third parties.

12. Hosting

Where hosting is provided:

  • reasonable usage limits apply
  • we may perform maintenance from time to time
  • we do not guarantee uninterrupted service
  • backups may be performed but clients should retain their own copies of important data

13. Website Maintenance

Maintenance services only include those specifically stated within your maintenance agreement.

Requests outside the agreed package may be chargeable.

14. Search Engine Optimisation (SEO)

Whilst we follow recognised best practice, we cannot guarantee:

  • first page rankings
  • specific keyword positions
  • increased sales
  • increased enquiries
  • search engine indexing

Search engine algorithms are controlled by third parties.

15. Digital Marketing

Marketing performance depends upon numerous factors outside our control.

We cannot guarantee:

  • advertising approval
  • lead volumes
  • return on investment
  • sales
  • campaign performance

16. Website Availability

Whilst every effort is made to ensure website availability, we cannot guarantee uninterrupted operation.

Downtime may occur due to:

  • maintenance
  • hosting providers
  • internet connectivity
  • software updates
  • cyber attacks

17. Data Protection

Both parties agree to comply with applicable UK data protection legislation including:

  • UK GDPR
  • Data Protection Act 2018

Please refer to our Privacy Policy for further information.

18. Confidentiality

Both parties agree to keep confidential any commercially sensitive information disclosed during the course of the project.

This obligation continues after the project has ended.

19. Limitation of Liability

To the fullest extent permitted by law:

Drive Digital shall not be liable for:

  • indirect losses
  • consequential losses
  • loss of profit
  • loss of business
  • loss of reputation
  • loss of data
  • business interruption

Our total liability shall not exceed the amount paid by the client for the services giving rise to the claim.

Nothing within these Terms limits liability for death or personal injury caused by negligence, fraud or any liability that cannot legally be excluded.

20. Force Majeure

Neither party shall be liable for delays or failures caused by circumstances beyond reasonable control including:

  • natural disasters
  • fire
  • flood
  • war
  • terrorism
  • strikes
  • pandemics
  • internet outages
  • government restrictions

21. Termination

Either party may terminate ongoing services by giving written notice in accordance with any agreed contract or subscription period.

Upon termination:

  • outstanding invoices become immediately payable
  • completed work remains payable
  • access to hosted services may cease
  • licences may expire

22. Suspension of Services

We reserve the right to suspend services where:

  • invoices remain unpaid
  • abusive behaviour occurs
  • unlawful activity is identified
  • continued provision would breach applicable law

23. Complaints

Should you have any concerns regarding our services, please contact us in writing.

We will endeavour to investigate and respond promptly.

24. Governing Law

These Terms shall be governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

25. Changes to These Terms

We reserve the right to update these Terms from time to time.

The latest version will always be available on our website.

26. Contact Information

Drive Digital

The Motorist
New Lennerton Lane
Sherburn in Elmet
Leeds
LS25 6JE

Telephone: 0800 468 0 570

Email: [email protected]

Website: https://www.drive-digital.co.uk

Let's build something exceptional.

Tell us about your project - we'll take it from there.

Get Started →